Try the platform on one property.
The Guest Talk pilot pack is a 90-day guided pilot on a single property. Same platform. Same onboarding. Same team. It exists for groups that want to see Talkguest run on one boutique before committing the whole portfolio.
How the pilot works
Pick one property. Ideally not the one that runs the smoothest — the pilot is more informative on a property that has a specific pain, whether that is OTA commission, cancellation handling, or guest-messaging load. We onboard that property in the normal two-week programme, and then measure four specific things over the 90 days.
What we measure
- Direct-booking share. Baseline the first week; measure the last four weeks; report the delta. We commit to a plus-8 percentage-point improvement on Business plan or the pilot is refunded.
- Reception time saved. Baseline three weekdays; measure the same weekdays after 60 days. The typical property saves 12 to 22 hours per week; we commit to at least 8 hours per week.
- Guest response time. Median first response across every channel, baseline vs after WhatsApp is live. Typically drops from 45 minutes to under 3 minutes.
- Reputation score movement. Directional only — 90 days is not enough for a reliable score movement. We report the sentiment trend, not the aggregate score, at day 90.
What the pilot pack includes
- Full Business plan on the pilot property — every module unlocked, no artificial restrictions
- Full two-week onboarding programme, delivered as normal
- Weekly 30-minute check-in with your named CSM for the entire 90 days
- A day-45 mid-pilot report shared with the group's general manager
- A day-90 review with recommendation on the group-wide rollout shape and pricing
- Migration from your existing PMS included in the pilot cost
What it costs
The pilot pack is €1,200 for the full 90 days on a single property. That is the Business plan for three months at the annual rate, credited against your group agreement if you roll out beyond the pilot. If you decide not to continue at day 90 for any reason, we refund €600.
Who this is for
The pilot pack was designed for hospitality groups between 3 and 30 properties who like the Talk with Guest pitch but want a real proof point on one of their properties before signing a group deal. It is also useful for family offices considering a hospitality acquisition — a 90-day pilot is a cheap way to stress-test the operational assumptions.
It is not the right choice for a single-property independent — you should skip the pilot and go straight to Get access. You already have the answer you would need the pilot for.