Talkguest for aparthotels and serviced apartments.
Aparthotels sit between hotels and long-let residential — a shape most hospitality software does not handle well. Guest Talk has long-stay handling, staggered deposit ladders, self check-in with door codes, and utility passthrough on the folio as first-class features.
Handled without workarounds
Long-stay reservations — 21 nights, 60 nights, six months — are supported at the platform level. The staggered deposit ladder charges a percentage on booking, another at 30 days, another at 90 days, with automatic reminders on WhatsApp before every charge. The folio ledger stays clean regardless of how many partial payments the reservation splits into.
Utility passthrough posts electricity, water and internet usage against the folio at month-end if your building has smart meters. The reception team does not touch a spreadsheet; the guest gets a factura that clearly separates the accommodation charge from the utility passthrough.
Self check-in is the norm. Door codes are issued at reservation confirmation, sent on WhatsApp 24 hours before arrival, and rotated at check-out. The Salto KS, Assa Abloy Vostio, Nuki and TTLock integrations mean the receptionist does not have to be at the desk when a guest arrives at 23:00.
What aparthotel operators actually use
Long-stay deposits
Staggered ladder with WhatsApp reminders before every charge. No guest surprises, no manual chase.
Door-code issuance
Salto KS, Vostio, Nuki, TTLock, Yale, Netatmo. Codes rotate on check-out automatically.
Utility passthrough
Smart-meter integrations post monthly usage against the folio. Separate factura line, VAT correct.
Long-stay housekeeping
Weekly touch-up + monthly deep clean rotation instead of daily turnovers. Guests set their preferences.
Cross-property calendar
A building of thirty units and a second building of twelve on one cross-property chart. No juggling.
Corporate blocks
Regular corporate stays with per-guest cost centres and consolidated monthly invoicing to the company.
Common questions from aparthotel operators
Can we have different cancellation policies for short and long stays? Yes — the cancellation ladder is per rate plan and per length-of-stay band. A short stay can be flexible; a 60-night stay can require 30-day notice.
How does the guest CRM handle the long-tail? Every guest profile carries stay history, preferences, and a lifetime value score. Corporate stays link to a company profile with cost centre routing.
Do you handle Alojamento Local licensing (Portugal)? Yes — AL registration number is a field on every property, printed on every factura and on the guest arrival document, as the Portuguese regulator requires.
What about municipal tourism tax? Configurable per property and per stay bucket. Lisbon's caps at seven nights per stay are handled automatically; Porto's per-night calculation with age-based exemption is a preset.
How do OTAs map to long-stay? Airbnb and Vrbo are two-way for the units you want to expose. Booking has an extended-stay flag that syncs correctly. Corporate mobility platforms like BridgeStreet and TheSquareway plug in through the API.